Shipping and delivery
We are proud to offer fast shipping services. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation.
How do you ship packages?
Packages will be shipped by USPS or FedEx depending on the weight and size of the product.
Do you ship worldwide?
How long does shipping take?
Shipping time varies by location. These are our estimates: 2 - 10 business days
*This doesn’t include our 4 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at [email protected]
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
If your order has been paid and you need to make a change or cancel it, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (10 days not including 4 day processing)
- You receive the wrong item
- The items are damaged
We do not issue the refund if:
- You ordered Ashbys 32oz Loose Tea or Coffee Masters Coffee. These items are special ordered and packaged just for you at the time of your purchase to ensure freshness. We cannot refund any special orders. Check your order prior to submitting and again once you receive your orderconfirmation. Notify us within 24 hours to make and changes at [email protected]
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster)
- Other exceptional circumstances outside the control of steepsandbrews.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Please do not send your purchase back to us unless we authorize you to do so.